Terms and Conditions
1. Introduction
At Aurorix IT Services Private Limited referred to as "we," "our," or "us", managing Orchidlane, we treat users referred to as "you," "your" privacy as a top priority. These Terms and Conditions explain how you may access and use our website and its features.
By browsing or using our website, you are agreeing to the terms set out in this document. These rules are designed to create a safe and respectful environment for everyone who interacts with us.
We recommend reading these terms carefully before making a purchase or creating an account. Your continued use of our website will be considered as acceptance of these conditions.
2. Acceptance of Terms
When you visit or use our website, you agree to be legally bound by these Terms and Conditions. This agreement applies to all users, whether you are simply viewing content or making purchases.
These terms help us manage the website efficiently and offer you a reliable experience. If you do not agree with any part of the terms, you should discontinue using the platform.
We reserve the right to update these terms from time to time. Continued use of the website after changes means you accept the updated version.
3. Eligibility to Use the Website
Our website is available for use only by individuals who are 18 years of age or older. By using the site, you confirm that you meet this age requirement.
We do not knowingly allow minors to register or make purchases. Protecting young users is important to us, and access is restricted accordingly.
If it comes to our attention that someone under the age of 18 is using the platform, we reserve the right to restrict or remove their access permanently.
4. Account Registration
Creating an account helps you track your activity and manage your preferences easily. When registering, you agree to provide accurate, complete, and current information.
You are responsible for keeping your login details private. Any action performed through your account will be considered as your responsibility.
If you believe your account has been used without permission, please contact us as soon as possible. We will take appropriate steps to secure your information.
5. User Responsibilities
As a user of this website, you agree to use it only for lawful and respectful purposes. You must not misuse any part of the platform in ways that harm others or the site itself.
This includes not submitting false details or attempting to interrupt the website’s regular operation. Respectful use ensures a better experience for everyone.
We reserve the right to suspend or terminate access if any user activity is found to be misleading or inappropriate based on our review.
6. Product Information and Availability
All items listed on the website are displayed with the intention to provide a clear and honest description. Availability may change without prior notice based on current stock.
We strive to maintain updated listings, but there may be occasional differences in appearance due to photography or lighting during cataloging.
If an item becomes unavailable after you place an order, we will notify you promptly. You may then choose an alternative or proceed with a refund.
7. Orders and Payments
Placing an order through our website requires accurate billing information and a valid method of payment. You agree to ensure that all submitted details are correct and authorized.
Once your order is confirmed, you will receive a summary through your registered email. This summary outlines the items you selected and payment details.
We reserve the right to cancel orders in cases of incomplete or unverified information. Any payments made for such orders will be refunded promptly.
8. Intellectual Property Rights
All design elements, product images, written content, and brand materials available on this website belong to Aurorix IT Services Private Limited unless stated otherwise.
You may view and use the content for personal use, but copying, reproducing, or distributing any part of the website without permission is strictly prohibited.
These intellectual property rights are legally protected. Violations may result in appropriate legal action to protect our creative work and content.
9. Use of Website Content
You are allowed to browse, read, and make purchases using the content on our website. This access is granted only for personal, non-commercial use.
You must not modify, reuse, or extract information from the website in any way that could harm our business or mislead other users.
If you wish to use our content for commercial purposes, you must obtain written approval in advance. Unauthorized use will be considered a breach of terms.
10. Prohibited Activities
While using our website, you agree not to engage in actions that could disrupt or damage the platform. This includes introducing harmful code, attempting unauthorized access, or sending bulk requests.
Activities such as collecting data for external use, impersonating others, or posting misleading information are not allowed under any circumstance.
We reserve the right to limit or remove access without prior notice if any user is found engaging in behavior that violates these rules.
11. Limitation of Liability
We always aim to ensure our services function smoothly and securely. However, unforeseen events can occasionally interrupt operations. We do not guarantee uninterrupted access and are not liable for any damages arising from the use or inability to use our website.
While we take reasonable precautions to keep your information safe, we cannot be held responsible for losses resulting from unauthorized access or unexpected technical errors. Your use of the site is at your own discretion and risk.
By using our services, you agree that we will not be responsible for any indirect, incidental, or consequential damages. This limitation applies to all claims, whether based on contract, tort, or any other legal theory.
12. Indemnification
You agree to defend, indemnify, and hold us harmless from any claims or liabilities that arise from your actions while using our website. This includes your violation of these terms or any rights of another person or entity.
This also applies if your account is used to cause harm or violate our terms, even if you were unaware of the activity. We reserve the right to manage our legal defense and expect your cooperation when necessary.
Indemnification ensures that both our platform and community remain safe and protected from misuse or wrongful conduct. It helps us maintain the trust and reliability our customers expect.
13. Disclaimer of Warranties
Our website and services are provided “as is” and “as available.” We do not make any express or implied warranties about the content, products, or services you access through our platform.
Although we work diligently to ensure accuracy and quality, we do not warrant that the information will always be current, complete, or error-free. Your use of any material or product is entirely at your own risk.
We also do not guarantee that our website will meet your expectations or be free from technical issues. You accept full responsibility for your use and understand that outcomes may vary.
14. Force Majeure Clause
There may be rare occasions when factors beyond our control prevent us from fulfilling our commitments. These can include natural disasters, technical failures, government actions, or any event that disrupts our normal operations.
If such a circumstance occurs, we may be unable to meet our obligations temporarily. In these situations, delays or disruptions in services are not considered a breach of our agreement with you.
We appreciate your understanding during such rare occurrences and assure you that we’ll work to resume full services as soon as possible when safe and practical to do so.
15. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any issues or disputes that arise will be handled under the legal jurisdiction of Indian courts.
This approach ensures that both you and we follow a clear legal structure and abide by local regulations. It also helps protect both parties under the appropriate legal framework.
By using our website, you agree that any legal matters will be resolved within this jurisdiction, providing clarity and consistency in handling any concerns.
16. Dispute Resolution
We encourage you to contact us directly if you have concerns or issues with our services. Our team is committed to resolving problems quickly and respectfully.
If direct resolution is not possible, you agree to settle disputes through a structured, fair legal process in accordance with Indian law. We always aim to avoid unnecessary legal action and encourage open communication.
Our goal is always to maintain a positive and transparent relationship with our customers. Dispute resolution ensures that both sides are treated fairly under the law.
17. Termination of Access
We reserve the right to limit, suspend, or terminate your access to our website if we find any violations of these terms. This is important to protect the integrity of our platform and the safety of other users.
Access may be revoked if there is fraudulent activity, misuse of content, or harmful behavior. We take such actions seriously to maintain a respectful and secure environment.
If your access is terminated, we may still retain certain information as required by law. We will communicate with you whenever possible about any actions taken.
18. Changes to Terms and Conditions
We may update or change these terms from time to time to reflect changes in legal requirements or business practices. When we do, the revised version will be made available on our website.
We encourage you to review the terms regularly so you are aware of any updates. Continued use of the site after changes means you accept and agree to the new terms.
Transparency is key to building trust, and we promise to make significant changes clear and easy to understand. We value your continued engagement with our platform.
19. Contact Information
If you have questions about these Terms and Conditions, or if you need support, we’re always here to help. Reach out to our team through the contact page provided on our website.
We’re committed to providing clear and timely responses. Whether it’s a query, a concern, or a suggestion, we genuinely appreciate your feedback.
Open communication helps us improve and ensures that you have a better experience each time you visit our platform.
20. Entire Agreement
These terms represent the full agreement between you and our platform regarding your use of the website. They replace any prior understanding, whether written or verbal, related to the subject matter.
No oral or written statement by any party will be binding unless officially included in this agreement. This helps avoid confusion and ensures that all terms are clearly documented.
By continuing to use our services, you acknowledge that you’ve read and agreed to the most current version of the Terms and Conditions as published on our website.