Return and Refund Policy

At Orchidlane, managed by Aurorix IT Services Private Limited, we are dedicated to making your shopping experience smooth and hassle-free. In this policy, “we,” “us,” and “our” refer to Aurorix IT Services Private Limited, while “you,” “your,” and “user” refer to our valued customers. When you shop with us, you agree to the terms below regarding returns and refunds. We’ve designed this process to be clear and convenient for you.
 

Eligibility for Returns

To be eligible for a return, items must be unused, unwashed, and kept in their original condition with all tags, labels, and packaging intact. Please ensure everything is returned exactly as received.

Products that have been worn, cleaned, or altered in any way cannot be accepted for return. Return requests should be made within 48 hours of receiving your order by contacting our customer service team.

Any items that do not meet these conditions will not be eligible for return.
 

How to Initiate a Return

Step 1: Submit Your Request

Email us your return request, including your Order ID and reason for returning the product, at aurorixitservicespvtltd@gmail.com.

Step 2: Provide Supporting Photos

If the item is damaged, defective, or incorrect, please include clear photos to help us process your request quickly.

Step 3: Follow Return Instructions

Once your return is approved, we will guide you through the next steps for sending the item back.

Please note, we reserve the right to decline returns that do not meet our policy requirements.
 

Refund Process and Timeline

After we receive your returned item, our team will carefully inspect it to confirm it meets the return guidelines. We will notify you of the refund approval or rejection.

If approved, your refund will be processed and credited to your original payment method within 5 to 7 business days. You will also receive a confirmation email once the refund is completed.
 

Partial Refunds

In some cases, where an item partially meets the return conditions—for example, minor damage or missing packaging—we may offer a partial refund at our discretion.
 

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery. Send clear photos or videos showing the issue to help us resolve it quickly.
 

Need Help?

If you have any questions or need assistance with your return or refund, our customer support team is here for you at aurorixitservicespvtltd@gmail.com.

Thank you for choosing Orchidlane. We value your trust and are committed to ensuring you have the best experience with us.